28 W 44th St, New York NY 10036, United States
In addition to meaningful, challenging and rewarding work, you’ll have the opportunity to give back to your community, make dreams come true (for our self-builders!) and you will find the support, training and courses that you will need to advance your career.
We are seeking a dynamic individual to join our team as an Administrative Assistant, providing essential support to the President and contributing to the success of our Operations, Sales, and Marketing teams. This role involves a variety of tasks, from managing correspondence and organizing travel arrangements to overseeing project support for various departments.
Key Responsibilities:
Collaborate with the President in drafting emails, letters, and other communications.
Establish and maintain efficient tracking systems.
Conduct research and compile reports to support decision-making processes.
Aid the Sales department by coordinating conference registrations, travel plans, and weekly sales reporting.
Take charge of the company’s social committee, organizing engaging events throughout the year.
Requirements:
Proven experience as an Executive Assistant or Administrative Assistant.
College education preferred.
Web design and social media skills considered an asset.
Proficiency in advanced Microsoft Office applications, with an ability to adapt to new programs and software.
Exceptional English proficiency, both written and verbal.
Detail-oriented with outstanding organizational skills.
High energy, self-motivated, and flexible, with a good sense of humor.
We are not just looking for someone to perform tasks but for an individual who is eager to contribute to maintaining our industry-leading reputation and fostering the growth of our business. In return, we offer a competitive salary, MSP premiums, and comprehensive Health & Dental benefits. If you are a proactive and adaptable professional seeking a challenging yet rewarding role, we encourage you to apply. Join us on our journey of excellence and innovation!
Apply NOWCustomer Relations Specialist – Polish – English
We specialize in bringing smiles – for both our customers and team members. As a Customer Relations Specialist fluent in Polish and English, based in the USA or Canada, you’ll play a pivotal role in creating and delivering exceptional customer experiences.
What You’ll Be Doing:
As a Customer Relations Specialist, you’ll engage with our business and consumer customer base, handling multichannel queries for our partners. We prioritize offering the highest levels of customer service, understanding that the way we communicate leaves a lasting impression. You’ll be equipped with the necessary tools, training, and confidence to excel in your role.
During a Typical Day, You’ll:
Accept requests through various communication channels, logging and identifying issues.
Respond to customer inquiries via email and calls.
Investigate escalations, coordinating with other departments for the best resolution.
Keep all involved parties informed of the case status.
Manage customer expectations, considering entitlements and the nature of the issue.
Keep customers informed, set and follow up on commitments, and maintain precise case documentation and ownership.
Meet deadlines and deliver services according to service level agreements.
What You Bring to the Role:
Fluency in Polish and English.
Proven proactivity, eagerness to learn, and a commitment to improvement.
Previous experience in a customer-facing environment is considered an advantage.
What You Can Expect:
Competitive annual base salary plus performance-based bonus.
Continuous paid training on the latest technology.
Private Health/Medical Insurance, Dental Plan, and Eye Care Reimbursements.
20 annual leave days.
Standard working schedule: Mon-Fri – 9:30 – 18:30.
A Bit More About Your Role:
We will train you to become a subject matter expert in your field, ensuring you provide the highest level of service through voice, chat, or email interactions. Your caring and supportive nature will be essential as you help customers, and you’ll have the opportunity to build connections within the community. Reporting to the Team Lead, you will contribute to the success of the customer experience and the overall success of the team in our dynamic, family-friendly atmosphere.
Apply NOWIn this role, you’ll play a key part in crafting and delivering outstanding customer experiences. Experience not only the thrill of helping others but also the unique Favel culture, recognized for its excellence in employment and camaraderie.
What You’ll Be Doing:
Are you passionate about assisting others and providing peace of mind? As a Chat Customer Service Representative, you’ll work on resolving customer issues through various communication channels, including chat, text, email, social media, and other nonverbal platforms. Whether swiftly answering customer inquiries, offering product consultations with compassion, or resolving issues with a smile, you’ll be the crucial factor in transforming customer experiences from average to exceptional.
During a Typical Day, You’ll:
Respond to incoming communications from customers.
Effectively connect and resolve issues using both verbal and written communication.
What You Bring to the Role:
1 year or more of relevant customer service experience in retail, banking, contact centers, consumer electronics, or similar fields.
Strong English written communication skills, including grammar and spelling.
Comfort and proficiency with computers.
What You Can Expect:
Support for your career and professional development.
An inclusive culture within a community-minded organization that encourages giving back.
A global team of curious lifelong learners guided by our company values.
Relocation assistance to New York, Florida, Washington, Colorado, or Ohio is available.
Competitive base wage with performance bonus opportunities.
Comprehensive benefits package, including PTO, tuition reimbursement, and health and wellness incentives.
A Bit More About Your Role:
We are dedicated to ensuring you have the skills and support needed for success throughout your career. From initial training to individualized webcam-enabled engagement and coaching, to access to thousands of free courses supporting your career growth. Your caring and supportive nature, an inherent quality, will shine as you assist customers. Favel Contractors community is a dynamic, global family here to support you. Reporting to the Team Lead, you’ll contribute to the success of the customer experience and the overall success of the team.
Customer Service Representative – Hybrid Remote
As a Customer Service Representative, you’re not just providing support; you’re a key player in creating and delivering exceptional customer experiences. Join us in experiencing an award-winning employment journey and a vibrant company culture.
What You’ll Be Doing:
Do you thrive on helping others? Whether swiftly answering customer queries, providing compassionate product consultations, or resolving issues with a smile, you’ll be the pivotal factor in elevating customer experiences from average to extraordinary.
During a Typical Day, You’ll:
Respond to incoming communications from customers.
Conduct research to provide comprehensive answers and resolutions to customer issues.
What You Bring to the Role:
6 months or more of customer service experience.
High school diploma or equivalent.
Demonstrated product or service knowledge application and explanation.
Proficiency in computer usage.
High-speed internet (> 25mbps) may be required for some programs.
What You Can Expect:
Support for your career and professional development.
An inclusive culture within a community-minded organization that encourages giving back.
A global team of curious lifelong learners guided by our company values.
Competitive base wage starting at $16 per hour plus performance bonus opportunities.
Comprehensive benefits package based on your position, including PTO, tuition reimbursement, and health and wellness incentives.
A Bit More About Your Role:
We are dedicated to ensuring you have the skills and support needed for success throughout your career. From your initial training day, through individualized webcam-enabled engagement and coaching, to access to thousands of free courses supporting your career growth. Your caring and supportive nature, an intrinsic quality, will shine through as you assist customers.
Reporting to a Team Lead, you’ll not only contribute to the success of the customer experience but also play a crucial role in the overall success of the team.
Apply NOWSales Representative – Insurance
Join us onsite in the USA as a Sales Representative and become a key contributor to delivering exceptional customer experiences. Immerse yourself in an award-winning employment experience and a vibrant company culture.
What You’ll Be Doing:
Are you driven by results and passionate about helping others? If maximizing sales opportunities excites you, this role is tailor-made for you. As a Sales Representative, you will diligently service, enhance, and build relationships with both current and prospective customers. With a focus on achieving revenue quotas, your professional customer service will be instrumental. Whether swiftly answering customer inquiries, providing compassionate product consultations, or resolving issues with a smile, you’ll be the catalyst for transforming customer experiences from average to exceptional.
Reporting to a team leader, you’ll play a vital role in the success of both customer experiences and the overall team.
During a Typical Day, You’ll:
Leverage your robust product and brand knowledge, coupled with goal-setting expertise, to negotiate and close sales, handle objections, and manage rebuttals during customer interactions.
Recommend, quote, and negotiate product knowledge effectively with customers to secure sales while identifying and addressing all sales opportunities.
What You Bring to the Role:
1 year or more of sales experience.
Insurance sales experience preferred but not mandatory.
Self-starter with a results-oriented mindset.
Ability to manage communications and full lifecycle sales in an omnichannel communication environment, including outbound sales, email, and chat.
Flexibility to work rotating shifts, potentially including weekdays from 9 am to 8 pm.
What You Can Expect:
Knowledgeable, encouraging, and supportive leadership.
A diverse and community-minded organization.
Abundant career growth and learning opportunities for aspiring minds.
Competitive salary starting at $65k base + superannuation.
Performance bonus opportunities and a comprehensive benefits package, including achievable commissions and potential Qantas Frequent Flyer points.
In addition, tenure reward payments await you at your anniversary, making your journey with us even more rewarding.
Senior Tax Analyst – Remote
Join us as a Senior Tax Analyst, working remotely in the USA, and become an integral part of delivering exceptional customer experiences. Immerse yourself in an award-winning employment experience and a rich company culture.
What You’ll Be Doing:
As our business continues to flourish, expanding our Tax Department is crucial to contributing to our bottom-line success. Favel Contractors is seeking adept Tax professionals skilled in adhering to the tax requirements of federal and state tax authorities.
Reporting to the Director of Global Tax, our Tax team plays a pivotal role in ensuring compliance with federal, state, and foreign tax authorities. Beyond compliance, our Tax professionals engage in strategic tax planning, making substantial contributions to business decision-making.
During a Typical Day, You’ll:
Prepare and review federal, state, and local tax estimates, calculations, and tax returns.
Perform quarterly provision calculations for multiple entities and support global consolidated provision and financial reporting.
Analyze balance sheet tax accounts, conducting monthly reconciliations for individual companies, including necessary accruals and/or adjusting entries.
Conduct research on tax filing positions, prepare memos, and generate relevant supporting documentation.
Assist with tax audits.
Contribute to special projects as assigned.
What You Bring to the Role:
Undergraduate or graduate degree in accounting, tax, or a related field. CPA and/or MST desirable.
3+ years of tax experience (federal or state).
Demonstrated ability to adapt to changing roles and responsibilities.
Proficiency in using tax compliance systems and software.
Experience with tax research material and applications.
Visit www.hellottecbenefits.com for more information.
COMPENSATION & BENEFITS
The anticipated starting salary range for individuals expressing interest in this position is $56,000 – $100,000 annually. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education, and/or skill levels.
Benefits available to eligible employees include:
Medical, dental, and vision coverage.
Tax-advantaged health care accounts.
Financial and income protection benefits.
Paid time off (PTO) and wellness time off.
Senior Payroll Analyst
This role is pivotal for ensuring the seamless performance of payroll processes, ticket and email management. You will process payroll accurately and efficiently, adhering to statutory requirements, and prioritizing customer satisfaction for our employees.
What You’ll Bring to Us:
Provide, coordinate, and consolidate all necessary data for timely and accurate payroll processing, aligning with legal and company standards.
Participate in the analysis, preparation, and maintenance of payroll.
Ensure that the preparation and distribution of payroll aligns with established schedules.
Compile and calculate payroll data, investigating and resolving errors in the processing.
Familiarity with the Company’s policies and procedures related to payroll, timekeeping, audit, and accounting.
Respond to customer inquiries through various channels – email, ticket, and chat communications.
Process final pay, maternity and sickness advances, and prepare necessary documents.
Year-end processing and taxation activities.
Knowledge in accrual reporting preparation and analysis.
Undertake other tasks assigned by the manager.
What Skills You’ll Need:
Knowledge of Kronos, Oracle HR, payroll, and general ledger systems.
Familiarity with SOX Audit and Compliance.
Demonstrated quantitative and analytical skills.
Excellent interpersonal skills for effective communication with a diverse population.
Ability to maintain strict confidentiality of employee and payroll data, showcasing high integrity and judgment.
Proficiency in English, both written and verbal.
Proficient in Microsoft Office.
3 to 5 years of experience processing payroll for the United States and Canada; knowledge of other countries is an advantage.
What You Can Expect:
Dedication to your career growth and professional development.
An actively diverse and inclusive culture.
A community-minded organization committed to giving back.
A global team of curious lifelong learners guided by our company values.
Competitive compensation, performance bonus opportunities, and comprehensive benefits that align with your expectations, with a few pleasant surprises.
